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Friday, August 25, 2006

Too Much Going On


img046.jpg, originally uploaded by Bellyrub.

This is the "self-checkout" machine I confronted upon leaving the new, huge Stop n Shop (though a letter already burned out so it's the Stop n hop). What an exercise in ineffciency. No one, myself included, made it through this thing without assistance from an employee. There are three screens, including a signature screen so small and tight against the payment machine that you have to mash your fist against the machine to make your signature legible. Successive actions always require jumping to another screen. You have to specifiy credit or debit twice, in two different places. If you so much as lay a finger on the conveyor belt, the system thinks its an unscanned item and goes into lockdown. So why did I use it? Because there was only one human cashier working. Soon there will be none.

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